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Privacy Policy

KidsCampus and Alora ("we," "our," or "us") is committed to protecting the privacy and personal data of our children, their families, and visitors to our website (“users”). This Privacy Policy outlines how we collect, use, and protect the information provided by users of our website(s) and online marketing in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

1. Personal Data

As used in this Policy: “users” or “you” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

Where your use of our website(s) and online marketing is concerned, you acknowledge and accept that certain functions, when activated or used by you, will operate to send or display information about yourself, including but not limited to, your personal data to certain third parties, and you agree to the sharing of such information with these third parties. You acknowledge and agree that we shall not be held responsible or accountable for any loss, injury or damage sustained by you for sharing the aforesaid information arising out of your activation or use of such features on our website(s) and online marketing.

Other terms used in this Policy shall have the meanings given to them in the PDPA (where the context so permits).

2. Information We Collect

We generally collect personal information only when it is necessary for us to provide our services, communicate effectively, or when it is provided to us voluntarily by you directly or via a third party authorised by you. Depending on the nature of your interaction with us, the types of information we may collect include:

  • Personal Information: Name, email address, phone number, contact details of parents or guardians, national identification information, and household income & residency status for the purposes of advising you on available government subsidies.

  • Child’s Information: Name, age, date of birth, national identification information, residency status, medical or dietary requirements, emergency contact details, and any additional information necessary for providing care and education in our preschools.

  • Website Usage Data: IP addresses, browser type, and other technical information collected through cookies and analytics tools to improve our website and online marketing.

3. How We Use Your Information

We may collect, use, and disclose your personal data to:-

  • Communicate with you;

  • Verify your identity, and update your personal and contact information;

  • Provide and enhance our educational programmes and services;

  • Perform obligations in the course of or in connection with our provision of the goods/services requested by you, or for any other purposes for which you have provided the information;

  • Manage administrative activities;

  • Operate and improve our website and online marketing; and

  • Further any other incidental purposes related to or in connection with the above.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

  • Service Providers: We may share your information with trusted third-party providers who assist us in operating our website(s) and online marketing, or managing school activities, provided they agree to keep this information confidential.

  • Legal Compliance: We may disclose your information if required by law or to comply with any applicable laws, regulations, codes of practice, guidelines or rules, or to assist law enforcement or any government and/or regulatory authority, to protect our rights, or to ensure the safety of our students and staff.

5. Protection of Your Information

We are committed to safeguarding your personal information and have implemented appropriate security measures to protect it from unauthorised access, alteration, disclosure, or destruction. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure, and security cannot be guaranteed.

Access to personal data is restricted to authorised personnel only. We generally do not transfer your personal data to countries outside of Singapore, unless it is necessary because of operational and practical reasons due to cloud storage or overseas servers.

6. Your Rights

As a parent or guardian, you have the right to:

  • Access the personal information we hold about you or children under your care.

  • Request Corrections if any information is inaccurate or incomplete.

  • Withdraw Consent where processing is based on consent, although this may impact our ability to provide certain services.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies are small files that are stored on your device and help us remember your preferences and compile aggregate data about site traffic. You can choose to disable cookies in your browser settings; however, doing so may affect the functionality of our website.

8. External Websites

The Website may contain links to external websites. We make no representations as to the quality, suitability, functionality or legality of any material, or any goods and services available from such websites. The links are only provided for your interest and convenience. We do not monitor or investigate such external websites and we accept no responsibility or liability for any loss arising from the usage of such external websites. The inclusion of links to external websites should not be taken as our endorsement, recommendation or opinion. This Policy does not extend to your use of such external websites. You are advised to read the privacy policy or statement of such external websites before using them.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically to stay informed about how we protect your information. Continued use of our website after any changes to this policy constitutes your acceptance of the revised terms.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us.